If something isn’t right with your purchase, please contact our customer service team at firstname.lastname@example.org for assistance, and we’ll fix it.
Mug Purchases: If you received a damaged mug, simply email our customer care the order number and images of the damaged goods and we will have replacements sent out right away.
Printed Item Purchases: Our items should be inspected before being shipped but at times printing errors can occur. Please contact us and attach photos of the errors. Our team will inspect the errors and have a replacement sent out ASAP .
The following items are final sale:
- Accessories ( Phone cases, mugs, bags, pillows, hats, socks, shower curtains)
- Items marked as "SALE",“FINAL SALE” and “CLEARANCE”
- Seasonal items (costumes, holiday products such as Christmas sweaters and shirts)
- Items purchased using a discount code such as 10% or more.
Please do not return items to the return address on your orders packing slip without prior approval. Item return without approval, will be subject to a fee (which will be deducted from your refund, if not paid).
Returns and Exchange Criteria
Since all products are made to order, we do not offer returns. Store Credit or Exchange can be provided if applicable. Please contact our customer care team for more info.
Our policy lasts 5 days after receipt of purchase. If more days have gone by since you received your products, unfortunately, we can’t offer you a refund or exchange.
- Items eligible for exchange must be returned unworn, unwashed or defective with all original tags attached. Item must be in perfect condition (no perfume, smoke smell, no stains)
- If we receive your item back and exchange does not meet the requirement, we hold the right to refuse the exchange and charge you for shipping the item back to you.
- Once approved for exchange, we must receive the item back within 21 days
Damaged or Wrong item Received
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We aren't responsible for lost returns.
- Credits and Exchanges will be processed within 7-14 business days after we receive your package.
- No returns or refunds no exceptions.
- We inspect all Returns & Exchanges and reserve the right to deny or refuse a full refund based on the returned condition.
We are a small business and we aim to provide you quality products at low prices.